Return & Refund Policy

At Whale Tale, we take great pride in handcrafting our water-resistant fabric book covers. If you are not completely satisfied with your purchase, we are here to help you resolve the issue under standard European Union consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with EU distance selling regulations, you have the right to withdraw from your purchase and return your item(s) for any reason within 14 calendar days from the day you, or a third party designated by you, physically received the package.

To meet this deadline, it is sufficient to notify us of your intent to return the items before the 14-day period has expired.

2. Return Eligibility & Conditions

To qualify for a full refund, your returned item must meet the following conditions:

• The book cover must be unused, unwashed, and in the exact same pristine condition that you received it.
• It must be returned in its original packaging or securely packed to prevent shifting or damage during transit.
• Items showing clear signs of prolonged use, fabric stretching, stains, or damage caused by the customer cannot be accepted for a full refund.

Exemptions: Please note that custom-made items or book covers tailored to specific, non-standard dimensions requested explicitly by the customer are exempt from the 14-day right of withdrawal and cannot be returned unless they arrive defective.

3. How to Initiate a Return

Please follow these simple steps to ensure your return is processed smoothly:

Step 1: Send an explicit email notification to info@whaletale.store stating your order number, the item(s) you wish to return, and your name.

Step 2: Our support team will respond within 24 hours with the exact return shipping address or instructions on how to drop off the package at a designated Packeta return point.

Step 3: Ship or hand over the goods to the courier without undue delay, and no later than 14 days from the day you sent us your return notice.

4. Return Shipping Costs

The customer is responsible for paying the direct logistics costs of returning the items to us. We highly recommend using a trackable shipping service (such as Packeta) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is sent via non-tracked standard post.

If you are returning an item because it arrived damaged, defective, or incorrect due to our manufacturing mistake, Whale Tale will bear the full cost of the return shipping and provide a pre-paid return label.

5. Processing Refunds

Once your return package is delivered to our facility, we will inspect the items and send you an email confirmation. We will process your refund without undue delay, and no later than 14 days from the day we receive the returned goods back, or until you provide verifiable proof that you have shipped the items back.

The refund will include the original purchase price of the product plus the standard cost of initial delivery (if any). If you selected an premium, non-standard delivery method at checkout, only the base delivery rate will be refunded.

Your refund will be issued automatically using the exact same payment method (credit card, bank transfer, or PayPal) that you used for the initial transaction, unless explicitly agreed otherwise. No additional fees will be charged as a result of the reimbursement.