General Terms & Conditions
Of the online store WhaleTale.store
Article I: General Provisions and Identification Data
These General Terms and Conditions (hereinafter referred to as “T&C”) govern the contractual relationships, rights, and obligations between the Seller and the Buyer arising from the conclusion of distance purchase contracts via the online store WhaleTale.store (hereinafter referred to as the “e-shop”).
1. Identification of the Seller
- Business Name: BACKSLASH s. r. o.
- Registered Office: Buková 303, 919 10 Buková, Slovak Republic
- Company ID (IČO): 55895298
- Tax ID (DIČ): 2122136610
- VAT ID (IČ DPH): SK2122136610
- Registry Entry: Registered in the Commercial Register of the District Court Trnava, Section: Sro, Insert No.: 55663/T
- Email Contact: info@whaletale.store
(hereinafter referred to as the “Seller”)
2. Definition of Terms
- Buyer – Consumer: A natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession.
- Buyer – Entrepreneur: A person registered in the commercial register or conducting business based on a trade license or other authorization, who purchases goods for the purposes of their business activity. These relationships are not subject to special consumer protection provisions.
Article II: Overview of Basic Purchase Conditions
The following overview of rights and deadlines according to applicable legislation serves for quick orientation:
| Area | Condition / Deadline | Legal Basis |
|---|---|---|
| Deadline for withdrawal without giving a reason | 14 calendar days from receipt of the goods | Section 20 (1) of Act No. 108/2024 Coll. |
| Method of withdrawal | Fully online via the interactive e-shop feature | Section 20a of Act No. 108/2024 Coll. |
| Refund of funds | Within 14 days of delivery of the notice (after verification of return) | Section 22 of Act No. 108/2024 Coll. |
| Liability for defects (Warranty) | 24 months (unless stated otherwise on the goods) | Civil Code |
Article III: Goods, Price, and Conclusion of the Purchase Contract
1. Characteristics of the Goods: All information about the goods (especially main features, material, and dimensions) is specified in the description of the concrete product on the e-shop pages.
2. Price of the Goods: All prices of goods are final. If the Seller indicates a price discount, they transparently display on the website the lowest price of the goods for which they sold them during a 30-day period prior to providing the discount (in accordance with the Omnibus Directive). Delivery costs are added to the price of the goods depending on the chosen shipping method.
3. Conclusion of the Contract: The Buyer submits the order by clicking the button binding them to payment. The purchase contract is concluded at the moment when the Seller delivers a confirmation of receipt and acceptance of the order to the email address specified by the Buyer.
Article IV: Delivery and Payment Conditions
1. Payment Methods: The Seller enables payment through payment methods integrated on the website (e.g., payment card, online bank transfer, or cash on delivery).
2. Delivery Deadline: The Seller undertakes to ship the goods within the deadline specified next to the product on the store pages. If the delivery deadline is not determined in advance, the Seller shall deliver the goods no later than 30 days from the conclusion of the contract.
3. Receipt of Goods: The Buyer is obliged to receive the goods at the agreed place and time. Upon receipt, the Buyer is obliged to check the integrity of the packaging.
Article V: Withdrawal from the Contract Without Giving a Reason (Consumer Information)
1. Statutory Right: The Buyer-Consumer has the right to withdraw from the purchase contract without giving a reason within 14 calendar days from the day of receipt of the goods by the consumer or a third party designated by them.
2. Modern Online Withdrawal (Pursuant to Section 20a of Act No. 108/2024 Coll.): The Buyer can exercise their right of withdrawal fully digitally directly within the interface of the WhaleTale.store e-shop through the dedicated feature “Withdraw from the contract here”.
- In the online form, the Buyer enters their name, order/contract identification data, and email address.
- Immediately after the submission of this online form, the Seller will generate and send to the Buyer an email confirmation of receipt of the contract withdrawal with a precise timestamp.
3. Alternative Methods: The right of withdrawal can also be exercised by sending a letter to the address of the company’s registered office or by sending a completed form to the email info@whaletale.store.
4. Return of Goods: The Buyer is obliged to send the goods back to the Seller’s address no later than 14 days from the day of withdrawal from the contract. The costs of returning the goods shall be borne by the Buyer.
5. Refunds: The Seller will return all payments received from the Buyer, including delivery costs (in the amount of the cheapest standard delivery method), within 14 days from the delivery of the notice of withdrawal. However, the Seller is not obliged to return the money before the returned goods are delivered to them or until the Buyer proves their shipment.
Article VI: Rights Arising from Liability for Defects (Complaints/Claims)
1. Statutory Liability: The Seller is liable for defects that the goods have upon receipt by the Buyer and which occur during the warranty period (standardly 24 months for a consumer).
2. Complaints Procedure: The Buyer can file a claim by sending an email to info@whaletale.store or by mail to the address BACKSLASH s. r. o., Buková 303, 919 10. In the notice, the Buyer shall describe the defect and state which right from liability for defects they are exercising.
3. Consumer Rights: If it is a removable defect, the Buyer has the right to its free and timely removal (repair or replacement). If it is an unremovable defect that prevents the proper use of the item, the Buyer has the right to a replacement of the goods or to withdraw from the contract (refund), or to an appropriate price discount.
4. The Seller shall issue a written confirmation of the settlement of the claim no later than 30 days from the day the claim was filed, in accordance with the applicable Consumer Protection Act.
Article VII: Alternative Dispute Resolution (ADR)
1. The Buyer-Consumer has the right to contact the Seller with a request for remedy via email at info@whaletale.store if they are not satisfied with the way the Seller settled their claim or if they believe that the Seller violated their rights.
2. If the Seller responds to this request in the negative or fails to respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate an alternative dispute resolution to an alternative dispute resolution entity (e.g., Slovak Trade Inspection – SOI, or other authorized legal entities registered in the list maintained by the Ministry of Economy of the Slovak Republic).
3. To submit a proposal for the alternative resolution of their dispute, the consumer can use the online dispute resolution platform available at the website: http://ec.europa.eu/consumers/odr/.
Article VIII: Final Provisions
1. These General Terms and Conditions are valid and effective as of July 6, 2026.
2. The Seller reserves the right to amend these T&C. However, the purchase contract concluded is always subject to the T&C in force at the moment the order is submitted by the Buyer.
3. Legal relations between the Seller and the Buyer-Consumer not expressly regulated by these T&C are governed by the relevant provisions of Act No. 108/2024 Coll. on Consumer Protection and Act No. 40/1964 Coll., Civil Code, as amended.
4. By submitting the order, the Buyer confirms that they have familiarized themselves with these T&C and fully agree with them.
Supervisory Authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava