Shipping & Delivery Policy
Thank you for shopping at WhaleTale. We are committed to delivering your handcrafted items safely and efficiently. Below you will find the details of our shipping operations, timeframes, and costs.
1. Order Processing Time
Because our fabric book covers are carefully handled and packed to ensure pristine quality, all orders are processed within 1 to 2 business days (Monday – Friday, excluding Slovak public holidays) after receiving your order confirmation email.
You will receive another notification with tracking details when your order has officially shipped.
2. Shipping Rates & Delivery Estimates
We ship directly from our facility in Slovakia using Packeta. Shipping charges for your order will be calculated and displayed clearly at checkout. We offer both convenient pickup point delivery (Z-Boxes) and direct home delivery.
Domestic & Regional Shipping (Slovakia & Czech Republic)
| Destination | Delivery Method | Estimated Transit Time | Shipping Cost |
|---|---|---|---|
| Slovakia | Packeta Pickup Points & Z-Boxes | 1 – 2 Business Days | €2.90 |
| Slovakia | Packeta Courier (Home Delivery) | 1 – 2 Business Days | €4.20 |
| Czech Republic | Packeta Pickup Points & Z-Boxes | 2 – 3 Business Days | €3.70 |
| Czech Republic | Packeta Courier (Home Delivery) | 2 – 3 Business Days | €5.20 |
International EU Shipping (Germany, Austria, etc.)
We ship to select European Union countries via Packeta’s international courier network (partnered with local networks like DHL and Österreichische Post).
- Estimated Transit Time: 3 – 5 Business Days.
- Shipping Cost: Calculated dynamically at checkout based on the destination country (typically ranging between €6.50 and €9.50).
3. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active in the courier’s system.
You can track your package directly via the Packeta tracking portal or app using your provided tracking ID.
4. Shipping to P.O. Boxes
Please note that courier home delivery services cannot deliver to standard P.O. Boxes. If you wish to utilize an automated pickup location, please select the Packeta Z-Box option at checkout and choose your preferred local terminal.
5. Damages & Lost Packages
WhaleTale is responsible for the safety of your order until it reaches your hands. If you receive your order damaged, or if the packaging arrives torn and compromised, please take a clear photo of the damage and contact us immediately at info@whaletale.store.
Please save all packaging materials and damaged goods so we can process a claim with the courier and send you a replacement cover right away.